Contact Us
Our friendly customer service team is here to help with quotations, technical consulting and custom manufacturing enquiries. We reply within 24 hours.
- Tel+852 9562 2873
- Emailsales@primepolypipes.com
- AddressRoom 1313, 13/F, Meisheng Center (Office Tower), No. 33 Jinshui East Road, Zhengzhou Area (Zhengdong), Henan Pilot Free Trade Zone, Zhengzhou, Henan 450000, China
Leave a Message
Our friendly customer service team is here to help with quotations, technical consulting and custom manufacturing enquiries. We reply within 24 hours.
Contact FAQ
Reaching the Primepoly sales team
Response time, what to include in your enquiry, and what to expect after submitting the form.
How fast does Primepoly respond to enquiries?
Email and form submissions are answered within one working day (UTC+8) by an English-speaking sales engineer. WhatsApp and WeChat (+852 9562 2873) typically get a reply within 2 hours during Asia business hours.
What information should I include in my enquiry?
The five fields that let us quote you on the spot: product family (HDPE / PVC / PPR), diameter and SDR / PN class, quantity in tonnes or metres, destination port, and INCOTERMS preference (FOB / CIF). Add any certification requirements (WRAS / NSF / SGS inspection) if relevant.
Can I visit the factory in person?
Yes — Primepoly welcomes tender-grade buyers to tour the Zhengzhou factory. Zhengzhou Xinzheng International Airport (CGO) has direct flights from major hubs. Email sales@primepolypipes.com 7 working days ahead and we'll arrange airport pickup, factory tour, technical Q&A with the engineering team and a working lunch.
Do you have a WhatsApp or WeChat?
Yes — WhatsApp / WeChat number is +852 9562 2873. The same number takes voice and video calls; we can do a live factory walk-through over WhatsApp Video if you'd like to see production before placing your first order.